Answers to frequently asked questions can be found below. If you’re not able to find answer for specific question, we encourage you to get in touch with us via the form at the bottom of this page. Our team are happy to fill any questions.

RESERVATION FAQ

Les Rives's tours sound interesting!! How can I make a reservation?

Guests can make a reservation and process the payment directly on Les Rives website by using credit card ( Visa, MasterCard) or PayPal. Alternatively, guests can come to our office located on 4th Floor, Kim Xuan Gia Building, 43-45 Ho Tung Mau, District 1, Ho Chi Minh City, during the office hour to make a reservation.

How do I book online?

Our booking process is quick and easy. You only need to follow these simple steps:

Select the date you want to take the tour and the number of guests.

Fill in personal information of every guests that you travel with. You can request for special food menu in the additional request filed.

Next you will enter your email address, make sure it’s accurate as we will send you the tickets and order confirmation via this email.

Then click the Pay Now button and fill in your credit card info. Please note if your credit card currency is different from US dollars, you can choose to use conversion rate of Trekksoft or of your credit card issuers. Please check and choose the option which you find more advantageous.

You will receive a confirmation email for your booking. When the booking is confirmed, you will receive your ticket through email. This process usually takes up to 48 hours depend on the tour.

That’s it ! Get ready to enjoy an authentic river experience with us !

Why do I need to provide passport number?

Travel insurance is covered in the tour price. However, in order to buy it, we need to have your passport details. In case you’ve already had travel insurance and do not need another one, you can skip this part.

What if I don't have passport number when I book the tour?

You can book the tour first and provide your passport details later, please kindly send us an email to [email protected] as soon as you have your passport number.

Is it safe to use my credit card on Les Rives website?

All transactions on our website are processed by Trekksoft. Trekksoft is PCI DSS compliant, which is awarded by Visa, MasterCard and TDC by American Express. In addition our website is integrated with Secure Sockets Layer (“SSL”). SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. We do not save any of your credit card information in our database They are directly sent to the payment gateway for the transaction.

I don't have or own a credit card, how do I book?

Alternatively, you can also pay through PayPal if you don’t own a credit card. For other cases, please kindly send us a message via the form below and we will try our best to help you.

Can I pay by cash?

You can come to our office during the working hour to book and make the payment. Please note our office only open during weekdays (Monday to Friday) from 9:00 am to 6:00 pm.

CU CHI TUNNELS FAQ

How long does it take to get to Cu Chi Tunnels by speedboat?

It takes you approximately 1h15 to get to Cu Chi Tunnels by speedboat. Along the way, the boat will stop at some locations for our tour guide to give some insight about people life on Saigon River.

How much is the entrance fee to Cu Chi Tunnels?

It cost you 110000 VND (approximately 5 USD) for the entrance fee to Cu Chi Tunnels. However, you do not need to pay for the entrance fee as it’s already included in the tour price.

Which tunnels do you visit in Cu Chi? Ben Dinh or Ben Duoc?

All of Les Rives’s Cu Chi Tunnels tours will take you to Ben Dinh, except for the Cu Chi Tunnels by Boat and Bicycle which will take you to Ben Duoc. However, upon requested for the private tour, we could take you to Ben Duoc.

Do I need to walk too much in the Cu Chi Tunnels?

The total distance that you will walk in Cu Chi Tunnels is about 600-700m. There also some stops along the way for you to rest.

How much is the shooting fee in Cu Chi Tunnels?

Guests will pay per bullet, it’s about 50000 VND per bullet ( approximately 2 USD) You will have around 15-20 min at the shooting range in Cu Chi Tunnels. Please note that the tour price does not include the shooting range fee.

OTHER FAQ

Where is the meeting point if my pickup location not in district 1, 2 or 3?

We’re able to provide pickup from some specific locations in other districts. Kindly contact us if your pickup location is not in district 1,2 and 3.

Are you able to provide dietary requirements?

Yes we are able to do that. If you wish to have vegetarian food or some specific deitary requirements, do let us know in the booking form. For the Halal food, we will charge an extra $10 for 1 person.

Why does your price seem higher than some others?

We price all of our tours according to the value we provide. Most tour companies have hidden fees and don’t provide high quality services. When traveling with Les Rives , you won’t be reaching for your wallet as everything will be covered in the tour price ( except for bullet fee in Cu Chi Tunnels). Each tour also helps out the local families we work with, who we also help out with sustainable business practices.

Are these tours safe for any age?

Whether you’re 7 or 70, our tours are great for all ages ! Our speedboats are extremely comfortable and safe. All of our boats have complete international standard safety equipment and rain protector to cover you during the wet season in Ho Chi Minh City. You can take a look at our speedboat here

How many people you can transport per boat?

The maximum capacity of our speedboat is 20 people per boat. However, as we want to ensure you will have the most comfortable and safe experience, we only transport 14-15 people per boat. You can take a look at our boat here.

We to hear from you!

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Visit our office

Les Rives Vietnam Office

4th Floor, Kim Xuan Gia Building

43-45 Ho Tung Mau Street, District 1

Ho Chi Minh City, Vietnam

Hotline+84 78 592 0018

iMessage: +84 933 338 960

Whatsapp: +84 78 592 0018

Email: [email protected]

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